Terms and Conditions.

1. Introduction

These terms and conditions (Terms) apply when you use this website (Website).

You agree to be bound by these Terms which form a binding contractual agreement between you and us, Sophyra Limited, a company registered in Ireland under company number 817595 and trading as Sophyra Tutors (registered business name No. 790687), with registered office at First Floor, Penrose 2, Penrose Dock, Cork, T23 YY09, Ireland ("our", "we", or "us").

If you do not agree to these Terms, you must refrain from using the Website.

We may change these Terms at any time by updating this page of the Website, and your continued use of the Website following such an update will represent an agreement by you to be bound by the Terms as amended.

2. Access and use of the Website

You must only use the Website in accordance with these Terms and any applicable laws, and must ensure that your employees, sub-contractors, and any other agents who use or access the Website comply with the Terms and any applicable laws.

3. Your obligations

You must not:

• copy, mirror, reproduce, translate, adapt, vary, modify, sell, decipher, or decompile any part or aspect of the Website without our express consent;
• use the Website for any purpose other than browsing our website, using the website's video and audio platform and interactive whiteboard features as part of our services offering;
• use, or attempt to use, the Website in a manner that is illegal or fraudulent or facilitates illegal or fraudulent activity;
• use, or attempt to use, the Website in a manner that may interfere with, disrupt, or create undue burden on the Website or the servers or networks that host the Website;
• use the Website with the assistance of any automated scripting tool or software;
• act in a way that may diminish or adversely impact our reputation, including by linking to the Website on any other website; or
• attempt to breach the security of the Website, or otherwise interfere with the normal functions of the Website, including by gaining unauthorised access to Website accounts or data, scanning, probing, or testing the Website for security vulnerabilities, overloading, flooding, mailbombing, crashing, or submitting a virus to the Website, or instigating or participating in a denial-of-service attack against the Website.

4. Information on the Website

While we make every effort to ensure that the information on the Website is as up-to-date and accurate as possible, you acknowledge and agree that we do not (to the maximum extent permitted by law) guarantee that:

• the Website will be free from errors or defects;
• the Website will be accessible at all times;
• messages sent through the Website will be delivered promptly, or delivered at all;
• information you receive or supply through the Website will be secure or confidential; or
• any information provided through the Website is accurate or true.

We reserve the right to change any information or functionality on the Website by updating the Website at any time without notice, including product descriptions, prices, and other Website Content.

5. Fees, termly enrolments, and cancellation

Tuition fees are as published on our pricing page, or as agreed in the engagement letter for your programme. Where the engagement letter and this section differ, the engagement letter applies.

Termly enrolments apply to subject tuition only; admissions and entrance preparation is booked and billed by the session. An enrolment reserves a weekly slot with the same tutor for a ten-week term, and lessons are charged at the same rate whether they are booked singly or as a term. If you cancel an enrolment before the end of the ten-week term, lessons already delivered are billed at the published single-lesson rate of €100 per 60-minute session. Any amount you have already paid will be set against that total and the difference invoiced or refunded, and the total charged will never exceed the termly price.

Term dates are published on our pricing page. Each term is ten teaching weeks with a half term in the middle, and a student joining after a term has started is charged only for the lessons remaining in it. Where an enrolment is paid in two instalments, the first covers the first five lessons and the second falls due at half term. An enrolment does not renew itself: we agree each new term with you before it begins, and nothing is charged for a term you have not agreed.

If you need to cancel or move an individual lesson, please tell us more than 24 hours before it is due to start. We will reschedule the lesson, or refund it if we cannot find a suitable time. Where a lesson is cancelled with 24 hours' notice or less, the fee for that lesson is not refundable.

If a student does not join a lesson, the tutor stays in the online classroom for 15 minutes. After that the lesson is treated as delivered and the fee is not refundable. If a tutor cannot attend, or we cannot deliver a lesson for a reason of ours, we will reschedule it at no additional cost, or refund it if we cannot find a suitable time.

6. Revision courses

Revision courses are live online classes delivered as a fixed number of sessions, one to one or in groups of up to four students working at the same level. The content, session count, dates, and fee of each course are as published on the relevant course page.

Registering for a course reserves a place; nothing is payable at registration. For a one-to-one course, we send the portal invitation within one working day and the course fee is payable from the portal; payment confirms the place. For a group course, once your student's group is complete we confirm it by email, agree the session days and times with the families in the group, and send a secure payment link. In either case the course fee is payable in full before the first session.

If we cannot complete a group at your student's level, we will offer a place on the next available course. If you prefer not to wait, any amount you have already paid will be refunded in full.

Where you buy a course online, you have a statutory right to cancel within 14 days of payment without giving a reason, under the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013. If the course begins within that 14-day period, your booking is your request for it to begin during the cancellation period. If you then cancel before the end of the course, you will be charged a proportionate amount for the sessions already delivered and refunded the balance. The right to cancel ends once the course has been fully delivered.

We may occasionally need to reschedule a session, for example where a tutor is unwell. A rescheduled session is delivered at no additional cost. If we cancel a session and cannot reschedule it, we will refund a proportionate part of the course fee.

Group sessions run to the schedule agreed with the group and cannot be repeated for an individual student. If your student misses a session, the work set for that session will be provided, but the fee for that session is not refundable.

7. Intellectual property

We retain ownership of the Website and all materials on the Website, including text, graphics, logos, design, icons, images, sound and video recordings, pricing, downloads, and software (Website Content), and reserve all rights in any intellectual property rights owned or licensed by us not expressly granted to you.

You may make a temporary electronic copy of all or part of the Website for the sole purpose of viewing it. You must not otherwise reproduce, transmit, adapt, distribute, sell, modify, or publish the Website or any Website Content without prior written consent from us or as permitted by law.

8. Links to other websites

The Website may contain links to other websites that are not our responsibility. We have no control over the content of the linked websites and we are not responsible for it. Inclusion of any linked website on the Website does not imply our approval or endorsement of the linked website.

9. Security

We do not accept responsibility for loss or damage to computer systems, mobile phones, or other electronic devices arising in connection with use of the Website. You should take your own precautions to ensure that the process you employ for accessing the Website does not expose you to risk of viruses, malicious computer code, or other forms of interference.

10. Reporting misuse

If you become aware of misuse of the Website by any person, any errors in the material on the Website, or any difficulty in accessing or using the Website, please contact us immediately using the contact details provided on our Website.

11. Lessons, recording and safeguarding

Lessons are delivered online through our portal and every lesson is recorded. Recording is a safeguarding measure: it protects your child and it protects the tutor, and it means that if a concern is ever raised there is a record of what actually happened.

Recordings are not routinely watched. Access is restricted to the authorised Sophyra personnel who deal with safeguarding, welfare, complaints or legal matters, and every viewing is logged. Tutors cannot download or keep a copy, and recordings are not released to tutors, students or parents. Routine recordings are kept for 90 days and then deleted, unless a particular one has to be kept for a safeguarding concern, complaint, legal claim or legal duty.

A parent or guardian may join any lesson at any time. Tutors and students communicate inside the portal only, and tutors are not given your contact details or your child's surname.

Because recording is part of how the service is designed to be safe, it is not something that can be switched off for an individual lesson. Our safeguarding commitments explain the wider arrangements, including tutor vetting and how to raise a concern.

12. Privacy

You agree to be bound by our Privacy Policy, which explains what personal data we collect about you and your child, how lesson recordings and progress reports are handled, and your rights.

By accepting these terms you confirm that you have read the Privacy Policy and the section above on lessons, recording and safeguarding, and that you have authority to arrange tutoring for the student and to accept these terms on their behalf where the student is under 18.

13. Liability

We make no warranties or representations about this Website or any of its content and will not be responsible to you or any third party for any direct or consequential loss suffered in connection with the use of this Website. To the maximum extent permitted by law, we exclude any liability that may arise due to your use of our Website and the information or materials contained on it. You agree to indemnify us for any loss or liability arising out of your use of this Website.

To the extent that the provisions of any applicable law shall impose restrictions on the extent to which liability can be excluded under these Terms, including the provisions of sections 3, 6, and 11 of the Unfair Contract Terms Act 1977 in the UK (and its equivalent in any other jurisdiction) relating to the requirement of reasonableness, the exclusions set out in this clause shall be limited in accordance with such restrictions. However, any exclusions of liability that are not affected by such restrictions shall remain in full force and effect.

Nothing in these Terms shall exclude or limit a party's liability for fraud or intentional unlawful conduct, or death or personal injury resulting from a party's negligence.

14. General

Governing law and jurisdiction

This agreement and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation shall be governed by and construed in accordance with the law of Ireland. Each party irrevocably agrees that the courts of Ireland shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this agreement or its subject matter or formation.

Third party rights

This agreement does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement.

Waiver

No party to this agreement may rely on the words or conduct of any other party as a waiver of any right unless the waiver is in writing and signed by the party granting the waiver.

Severance

Any term of this agreement which is wholly or partially void or unenforceable is severed to the extent that it is void or unenforceable. The validity and enforceability of the remainder of this agreement is not limited or otherwise affected.

Assignment

A party cannot assign, novate, or otherwise transfer any of its rights or obligations under this agreement without the prior written consent of the other party.

Entire agreement

This agreement embodies the entire agreement between the parties and supersedes any prior negotiation, conduct, arrangement, understanding, or agreement, express or implied, in relation to the subject matter of this agreement.

Currency

A reference to €, or "euro", is to Euro currency, unless otherwise agreed in writing.