Terms & Conditions

TERMS AND CONDITIONS FOR THE PROVISION OF ELECTRONIC SERVICES § 1 General

1. These Terms and Conditions define the rules for using the online service operated by  SOPHYRA SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, with its registered office at  ul. Szańcowa 44/1, 01-458 Warsaw, entered in the National Court Register under number  5273167115, NIP 0001176154, share capital of PLN 5,000, hereinafter referred to as the  “Service Provider.” 

2. The Service Provider provides electronic services within the meaning of the Act of 18 July  2002 on the Provision of Electronic Services. 

3. These Terms and Conditions are available free of charge on the website of the Service in a  format that allows them to be downloaded, stored, and printed. 

§ 2 Definitions 

1. Service– an online platform available at www.sophyratutors.com , enabling the purchase of  tutoring/lesson services for Students or the provision of tutoring/lesson services by Tutors. 2. Service Recipient – a natural person, legal person, or organizational unit using the Service. 3. Account – an individual administrative panel of the Service Recipient in the Service. 4. Agreement for the Provision of Electronic Services – an agreement concluded between the  Service Provider and the Service Recipient under the terms specified in these Terms and  Conditions. 

5. Mandate Contract– a separate agreement governing the cooperation rules with the Tutor. § 3 Service 

1. The Service Provider makes available the technical infrastructure enabling contact between  the Student and the Tutor. 

2. The Service Provider is a party to the agreement for the provision of tutoring services. 3. All arrangements regarding the terms, duration, and remuneration for tutoring are made  directly between the Student and the Tutor, taking into account the online booking and payment  system. 

4. The cooperation rules with the Tutor are governed by the Mandate Contract and, in areas not  regulated therein, by these Terms and Conditions. 

§ 4 Conditions for Using the Service 

1. To use the Service, a device with internet access, an internet browser, and an active email  account are required. The Service is not responsible for the technical parameters and  availability of the browser used by the user. 

2. Registration in the Service requires: 

1) providing true data,

 2) acceptance of the Terms and Conditions and the Privacy Policy. 

3. The Service Recipient undertakes to: 

 1) use the Service in accordance with the law and good practice, 

 2) refrain from introducing unlawful content, 

 3) respect copyright and personal rights of others, 

 4) in case of doubts about the quality or timeliness of tutoring/lessons, first contact the Service  and the Tutor for clarification. 

§ 5 Fees and Settlements 

1. Use of the Service is subject to fees as specified in the current price list available on the  website. 

2. The Service may conduct temporary promotions. 

3. Payments are handled via payment operators indicated in the Service. § 6 Right of Withdrawal from the Agreement 

1. A Service Recipient who is a Consumer or an Entrepreneur with consumer rights may  withdraw from the agreement for the provision of electronic services within 14 days from the  date of its conclusion, without giving any reason, by submitting a statement in electronic or  written form. 

2. The right of withdrawal does not apply to services fully performed before the withdrawal  period expires, with the consent of the Service Recipient. 

3. The rules for terminating the contract with the Tutor are governed by the Mandate Contract. § 7 Complaints 

1. Complaints regarding the functioning of the Service may be submitted electronically to the  address: support@sophyratutors.com 

2. A complaint should include the Service Recipient’s identification details, a description of the  problem, and a proposed solution. 

3. The Consumer is entitled to request that the service be re-performed by the same Tutor or to  a price reduction, and in the case of a significant defect – to have the service performed by  another agreed Tutor or to withdraw from the agreement. 

4. The Service Provider reviews complaints within 14 days from their receipt. 5. Lack of response from the Service means the complaint is considered accepted. 

§ 8 Liability 

1. The Service Provider is not liable for: 

 1) the content of advertisements posted by Service Recipients, 

 2)the course and outcomes of tutoring/lessons,

 3)actions or omissions of Tutors or Students. 

2. The Service Provider reserves the right to remove content that violates the law or these  Terms and Conditions. 

§ 9 Personal Data 

1. The administrator of the personal data of Service Recipients is the Service Provider. 2. Personal data is processed in accordance with applicable laws, including the GDPR, and the  Privacy Policy available in the Service. 

§ 10 Final Provisions 

1. The Service Provider reserves the right to amend the Terms and Conditions. Changes take  effect on the date indicated by the Service Provider, not earlier than 14 days from the date of  informing the Service Recipients. 

2. Matters not regulated in these Terms and Conditions are governed by the provisions of Polish  law, including the Civil Code, the Act on the Provision of Electronic Services, and the Act on  Consumer Rights. 

3. Disputes arising from the use of the Service shall be resolved by the competent court for  SOPHYRA Limited Liability Company.